The YRD team is committed to providing excellent customer service from the initial enquiry through to completion of each conference. YRD demonstrates this commitment through our core values of respect, integrity and excellence in all aspects of our work and dealings with our clients and their delegates, sponsors and speakers.  This underpins how we do business so that we:-

 

• Speak respectfully with our customer clients and their delegates, speakers and sponsors

• Are honest with customer clients and provide complete transparency 

• Take pride in our work and in particular all communications including written, electronic and verbal contact with delegates, speakers and sponsors. 

• Take great care to ensure the accuracy of all information disseminated from YRD, as it reflects our commitment to customer service.

• Carefully check and recheck the accuracy of all data that has been entered into the conference/delegate and sponsorship databases.

• Continually correspond and follow up with delegates and sponsors to ensure that the agreed deadlines and targets are met.

• Appoint a Director of YRD to be the principal point of contact for each Conference Owner.

• Brief every member of the YRD team working on a conference to ensure that they are completely familiar with all relevant aspects of that conference so that customer enquiries are answered promptly and correctly.

• Give prompt, helpful and friendly response to telephone and e-mail enquiries, within one working day

• Provide regular updates on the conference website and via direct email

• Give professional and considered advice after careful investigation and research when the conference owner seeks our opinion

• Listen to customers proactively and seek to address any issues

• Ensure that our business has the technology and systems required to deliver excellent conferences for our clients, delegates, speakers and sponsors